BurningDogBlog

Just got off the phone with Brian Helsby from The Edge. He does a lot of presentations around the country and loves his funny video clips. He just upgraded to a new laptop - with a stunning screen. But it has problems. Powerpoint crashes whenever he imports a video clip. Sometimes it just crashes but mostly it crashes his machine and he has to reboot. (Sorry, did I mention I've been working on my iBook for 17 days without needing to reboot it or turn it off?) He phoned Microsoft and they said he needs to download a codec pack (even though the video clips play fine in Windows Media Player). Incredible Corruption said he needed to reinstall Powerpoint (which he's done - twice). Translation? They don't have a clue. Solutions? Anyone? He has an older version of Office lying around, so I've asked him to uninstall Powerpoint 2003 and install Powerpoint 2000 and see if *that* works. If not...??? my only suggestion is to reinstall Windows. Interestingly enough, the first time this Powerpoint/video crash thing happened, he used System Restore to roll back his system 2 days - and then it worked fine. Reason? I have no idea. Luckily on my Mac if a video clip plays in Quicktime, it'll play in Powerpoint (yes, Microsoft have made Powerpoint for Mac ever since it was released).

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